The bike shop and negative reviews---Rude and argumentative employee???

"The owner could teach you how not to run a business......he was rude and condescending while I was being nice and friendly. It is obvious he does not need the money but instead he needs a place where he could vent with his bad personality." L.A. via Google review on a bike shop


The bike shop name was left blank for the reason I did not want to "CALL OUT" the shop for the reason of I have never been there before--so I can't report first hand on why this was posted. 

However, what I can do is look at all 7 reviews of this establishment and make a judgement call or create my own hypothesis on this business.

#1   Seven reviews on this shop and four gave this a one star.
#2   Two reviewers gave this business a two star.
#3   One gave this a place a five star.
#4    That is an average of 2.6 out of a five star rating.


Now looking deeper into all the reviews key words jumped out.

Rude
Condescending
Argumentative
Bad
Mystery
Di** --  action word or sentence enhancer.....You know the rest.

This is a bicycle shop--opened to the public, seeking to improve the world of cycling, improving the local community through their knowledge. Yet, only one reviewer gave it a 5 star...Yet the reviewer said nothing about the bicycle shop--they defended the business and bad mouthed all the other reviewers..

The question is, would you shop here based on seeing this?
Can you make up your own conclusion on this establishment based on these?

I have been to New York over ten times, the first time was an eye opener--I thought they all were rude, no hospitality at all. But at the end of the trip I realized I was taking them way too seriously, they were just up front and honest....No blah, blah, blah--straight and to the point.

I would love to visit this bike shop first hand and get and idea of what transpires there--in the one review they stated "I can't believe they have been in business for this many years".

Years--the doors are open--business is good.....But rudeness, argumentative and the sentence enhancer as stated above are not positive reviews.

I can make a excellent call and say if I do go in, be prepared to handle rudeness, or just plain straight forwardness. Honesty, blunt can be taken as rude....yes a little more care on the tone of the voice can go a long way is loud--but I would not judge the shop without going in first to see what all the commotion is all about.

Look at it from this angle--open for years.....Could this be underground negative reviews created on purpose through a pipeline of jealousy? You chew on that thought.

So the next time you go shopping, to a restaurant, to a movie etc.....Look over the reviews, but look deep into the statements and you will be prepared for what transpires next positive or negative.

Bike shops--all 5,000 plus in the USA are alive and well and thriving for good reasons...Bike movement is growing and growing--competition is fierce and location is crucial. But, like any business we have to separate the good from the bad and reviews can do that--but word of mouth is still the best vibe on the streets. Not all reviews reflect the establishment, so judge for yourself.