"Excellent staff and service. Smaller shop (vs local competitors) but that's it's main advantage. More than likely, the day you visit the owner will be on site. Prices are competitive and the staff is very knowledgeable and helpful. You're not just another 'quick sale' to this business like other larger retailers. Definitely will be a returning customer."--Google user via Google Reviews on Marty's Bike Shop---Stow, Ohio
Lets look at this review of a bicycle shop. Very typical of bike shops across the world. The message is well received if I was looking for a bike shop in Akron, Ohio area. The message is received as this to me.
1. Owner of the business is present.
2. Small, yet cozy...Easy to get around.
3. Prices are equal to those with the same niche.
4. Staff is full of wisdom.
Okay those can be found all over the place--but what separates this from others is the following two.
NO QUICK SALE----I see this as people first, business second.....That is a huge component.
WILL RETURN---BINGO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Will return is the highest compliment any business can receive, it is of the highest quality and why people go into business in the first place.They are so passionate about a product that they want the world to enjoy their passion and are willing to give that niche to the public.....Of course it comes with a price, that being said they are selling trinkets, in this case bikes and accessories.
I can feel the nucleus of the business through the reviewers voice on paper.
Any business; small, large can see first hand that bike shops across the country and the world are connecting with patrons on a personal level--shops are seeing people as people and not a dollar bill. Yes, we must generate money, I get that. But, people first, patrons first, sharing knowledge creates loyal customers as noted above.
A turn style operation is one with a vast interest in people--people come in, people buy, people return.
WOW!!!!
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