Business takes on a new challenge--customer service.

  "Excellent Bike Shop!! One of the Best!! They completed a difficult repair on my Trek Madone and they don't even sell Trek! They persisted and got it right and my bike never ran better. Kudos to them and their excellent service staff, especially Doug. I also had the opportunity to ride with them on their morning rides at 7:30 am. WOW! What a great experience. They have an A++ group that really flies and have no attitude and really seem to want to help you to improve. Great shop, great people, great experience. I can't say enough good things about this shop." Jonathan S. via Google review on Fat Frogs Bike Shop--Virginia Beach, VA


Okay so here is a niche of a business--understanding and working on equipment that they don't even carry. WOW!!! Now that is impressive, but not really. To the average business it is, but to the top notch it isn't.

This is how they separate themselves from the competition and so can you--kinda like changing the oil in a BMW vs a Toyota. Take the step to challenge yourself, your employees and staff to do a little more and watch your customer list grow. 

It always drives me nuts to go to an establishment and their reply is "we can't do that". Well why not, "we aren't trained on handling that, well why not????

Money is usually the factor, which I totally understand..Plus if less than 1% of customers are demanding that, then being honest always works best--but if it is a small change, then change it.....Mundane and lethargic is no way to run or work around a business--zombie apocalypse is far from where you want to be--liven it up a bit, take a step out of the comfort zone and learn a trade to offer customers--but do your research, and take the leap as the FROG did..

A small business like the bike shop above is no different than any other store offering a service--just separate yourself from them--give an A++ like the reviewer stated, give a little more, little more effort and capture a new audience and run with it and soar.

The cool aspect of the review is that the shop could have said "NO"--but they didn't, they took the challenge and nailed it. Creating a new customer, new morning rider and a billboard for this establishment. Money can't buy that type of service or interaction---it all started with the owner explaining to the staff; we will take on all bikes, makes and models--very cool.