Two years ago this month I rode a bicycle from Carmel, Indiana to Orlando, Florida.
I rode down there for cancer, addictions, suicide and literacy.
150 days before my journey was to transpire I had to find out what all goes into riding a bicycle--I mean more than 1 mile up to get ice-cream.
I forged a relationship with a bicycle shop--a relationship so powerful that I had to write a book about the art and craft of customer service---
I have been in the customer service for years--but this time I was the customer receiving the gift of wisdom from a small business that delivered a epic trek.
This book is full of 10 ingredients that a bicycle shop here in Indiana delivered to me--but what I found out was they delver this zest to all their customers, day in and day out.
As a researched this book I found other bicycle shops around the US and the globe share the same passion for a business.
A thriving business puts people first, money second---this motto really is the foundation for generating a powerful and epic customer interaction and generating a customer for life.
There are nearly 5,000 bicycle shops in the US --
Bicycling is booooooooming across the globe. People are demanding first rate customer service and in this book you will read my true story about how a bicycle shop here in the Midwest delivered first-rate service every single time I went there.
I happy to announce the book is up for-sale--
More important, I am thrilled to share how a bicycle shop; a small. tiny store delivered service of epic proportion so well that I had to write a book about their quality of service.
I am a evangelist for customer service, so I wrote a book about it.