WHAT ARE CUSTOMERS SAYING ABOUT YOUR BUSINESS?
When a customer takes time out of their day to write a review, you the business have created what you sought out to create...
The VISION of giving your very best to customers, creating a bond and having them tell the world.
The customer becomes your evangelist.
A walking, talking billboard....That is some serious advertisement dollars spent with ZERO cost.
"I can't say enough positive things about this shop. The people, the bikes, the advice and customer service is ALWAYS top notch! This shop has all the stuff we see in the magazines, and it's an awesome experience!" Matt S on Moab Cyclery
Giving a patron the gift of putting them first always wins over the customer--more than that when the owner of the store/business creates a positive atmosphere with their employees; those traits radiate over to customers.
I have a passion for empathy; bicycle shops are no different than fortune 500--ALL thriving businesses connect with customer on a personal and business angle.
I rode a bicycle from Indiana to Florida for cancer---but I had no idea what I needed till I created a relationship with a bicycle shop.
I have been in the customer service world for years--first job was as a bottle boy handling the returns for 10 cents.
Customer service is so much more than lip service, so much more than just being open.
Once during a black out the little convenient store stayed open running on flashlights--we just about ran out of everything over two days, but the owner new he had to give it all to his customers--he did this all the time, free ice cream on Halloween, 1 dollar short--bring it next time, he created a bond with his customer--sure some took advantage of him, but the other 99% didn't.
I happy to launch my second book this week for pre-sale on customer service about a bicycle shop and shops across the globe.