"I wanted to thank Mike's Bikes for their outstanding customer service! I purchased a road bike in Sausalito in September, and I have traveled the 2.5 hours from my home to your Berkeley location for additional purchases and to attend a Wednesday clinic. The guys in Berkeley make me feel right at home and offer great advice and support. They have a great way about offering advice without being condescending - to this cycling newbie. Everyone I have spoken with at Mike's Bikes has been great, but I would especially like to acknowledge Ian, Jonas and Kevin for their kind support. Thanks!"
- Tracy B Review via Yelp on Mike's Bikes
Going out of their way to hit your business up is a true testimony as to why you are in business---people come first. The above review nails it to a T. This bike shop offers more than bikes, it offers clinics--giving a little more.
Now I am a huge advocate for service; having overseen major events such as Super Bowl and Indianapolis 500--but it is the little things that are given that touch customers differently....In this case it was advice that she received, that she found all inspiring. Therefore creating a customer to return.
New business is hard to find experts say. However, over and over I keep reading about reviews of patrons walking into shops and receiving top notch courtesy. Thus creating a new customer on the spot--yes, I have read negative reviews as well, I can't lie....But the good, positive truly outweigh the bad.
Stop by your local bicycle shop this weekend and see what I am talking about, and let me know how your experience went...I know for a fact it will go well. Cycling is BOOOOMING right now, as well at commuter bikes and Mountain Bikes...
Like our customer states, she traveled 2.5 hours to attend a seminar--AWESOME!
This store, this shop is doing what so many small businesses create--they create a customer experience.....
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