Staff explaining bike to daughter.

We purchased the bike yesterday, and it was right before her softball game. She took it home and the staff said bring it back tomorrow and we will explain all the gears, shifting, seat adjustment and the other components to you. 

Sure enough as they said, my daughter was explained as an adult and in terminology that she could relate to the mechanism of the bike.

They WOW'd me and her, but not really. Their passion and zest is felt with a servant heart attitude, that is why I enjoy this business. Others first, which expressed by all at the shop, bikes are full of technology and tons of moving parts. The shop treated my daughter like all other customers, with respect and the notion of we CARE about you.