"Thanks Clarence St Cyclery for helping me, my wife and my (almost) 7-year-old daughter choose her first 'big' bike. My daughter is just past training wheels and she loved the Trek Mystic 20" girls' bike so much. "Irish" Eamon, our assistant, helped assess the right bike for her and gave us enough info to make an informed choice as parents. No pushy sales pitch, we walked away and thought about our options but we had already decided this was the bike shop for us. CSC will check and align and generally service the bike for an entire year without question. Add to that the 5 year warranty on the frame, and I'd say we got everything we asked for. Great work CSC!" Review by Jobiwun on Google reviews of Clarence St Cyclery
Just two weeks we bought my daughter a new BIG girl bike as well, a Cannondale MTB....I was, correction she was given first rate service that I had been given from my local bicycle shop here in Indiana....I am a huge advocate for customer service, customer loyalty and given an memorial experience with any purchase or interaction.
So when I read this review of a shop in Australia I naturally had to post---It takes time review a product or business, effort is received and given in any exchange of goods and services...
Down under is no different than any other country and Sydney is no different than any other city--When customers/patrons are put first, profit comes in on the back end...
Now he bought a NEW bike here--did he buy a helmet here? Gloves? Is he coming back for future purchases? The answer I would say is YES.......He had a positive interaction and it created a consumer for the next time a item is needed..
He will walk in the next time expecting the same service and chances are very, very good it will be the same. He made a few new friends.
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