"After hitting my child’s bike this week with a minivan, I visited the West Chester location of Montgomery Cyclery for the first time. I am really glad I chose to go there. The staff was informative and friendly (Especially Matt). They attempted to repair as much as possible, and explained the necessary replacement parts. We got the bike home before she even returned from school that day! They quickly fixed a stressful situation, her bike looked as good as new. I’m extremely grateful Montgomery Cyclery was so helpful!!" M. Murray via Google Reviews
The bike was rushed to the ER....There upon arrival the customer explained the situation and off to the operating room it went....Waiting patiently the staff explained what needed to be done...The lead DR. ..in this case Matt was well versed in the atmosphere of handling all occurrences and how to get through the dilemma with professionalism and reassurance that everything was going to be fine.
The staff with a true leader---were able to put the bike back together...Another patient taken care of
Being at the ready takes years of knowledge, years of studying, years of being up to speed on technology and well rounded on handling any bike that may come in..The review above nails the core of bicycle shop, nails the inner core of a owner that puts people first...No wonder they have so many stores in the tri-state area in Cincinnati.
Another positive customer experience in the books!
Most of all, another loyal customer created.....making a negative turn into a positive.
No comments:
Post a Comment