8 keys of customer service from a bike shop review.

"I like the whole team at Mock Orange. Almost all the employees there are easy to work with and don't talk down to you if you don't have much cycling knowledge. They will always tell you what you really need and not try and sell you something more just to make a buck. They look out for you if you buy a bike there by doing free tune-ups and tweaks to your bike. I go there to get new spokes, gear and my tune-ups throughout the year. they do a lot of sponsorships and events with the community and care about keeping cyclists safe. You can even see the employees riding through town all the time". J. B. --Winston Salem N.C. Google Review


As you all are aware customer service is in my blood--I love the creative art form it presents in the word of business. Naturally when I read this review of a bike shop I had to post, for it represents all components of a business.

1. Most of the employees were easy to work with---that is where the leader will focus on some people.
2. The staff spoke to him in a language that was understood.
3. Fulfilling your needs, not up selling. 
4. Offering a little more, in this case a FREE tune up.......
5. I go there throughout the year---LOYAL customer.
6. Sponsorship = community involvement.....
7. Keeping people safe...WOW! watching out for others...
8. Employees seen riding....They have been through it....for they are a part of it...

What a excellent assessment of the keys to a business...

In this case it is a bike shop--but really a bike shop, small business can teach us so much about customer service...I enjoyed this entry.