"Rude customer service. Do yourself a favor and do business elsewhere." Review via Google of a bike shop.
I sure do believe that not every single person is going to walk into an establishment/business with an open mind that their needs will be fulfilled every single time......
Needs can be fulfilled with orders, getting an item in stock if in demand, explaining that we can not carry that due to a verified reason...
But the biggest pet peeve in business is scaring customers off with rudeness--that in itself is a business killer.
In college; attending business class 101, I think I learned that as a freshman...then we moved on.
Being rude, talking down will kill you and all your hard work---it takes time to find new customer s and in one situation it can go sour fast.
However, this review allows the staff to remedy the situation, or persons/people involved. See if there is an internal problem, being felt by the customer and fix it NOW, not asap, but NOW.
Customers allow us to grow, proper and succeed--but we must take feedback seriously and react quickly and do not for one second think it is an isolated incident. Being rude is a huge no no in life, my mom taught me that at 2 years old...Respect people, speak to them with heart and kindness....Don't be fake, just be you.
Customers love to talk, let them talk about your items, not your attitude.
No comments:
Post a Comment