Knowledge vs save a few bucks..... customer service #1 PERIOD

Our Mission Statement

(bike shop name) wants you to be satisfied.

Our goal is to provide the highest level of service, a selection of products we will use ourselves and competitive prices.

We are a quality-driven company and our core values include the following:

1. Excellent customer service

2. Taking care of our people

3. Giving back 

4. Doing the "right" thing 

5. Respect for all people 

6. Building strong relationships 

7. Help people maintain or achieve a healthier lifestyle

“Any fool can know. The point is to understand.” 
― Albert Einstein

Above is an actual mission statement from a bicycle shop

#1 customer service

They list 7 traits that they live by, a creed as I would put it.

The #1 sentence explains the inner core of a thriving business, but all other 6 should be labeled A, B, C, D etc...for they all nail what customer service is about.....It is more than a slogan, more than service it self. 

A teacher thrives on customer service, putting others first or they should...Giving back, respect for others ect....is all well and good--but the catch is are patrons, CUSTOMERS returning because of customer service, or are the returning because of customer interaction.

The above quote by Mr. Einstein is what sets in motion the backbone for this bicycle shop and all businesses; they do know, but the ones who grow are the ones who understand.

Have you done it? Have you ridden a bike on a century ride? Have you ridden a trail? Have you had a flat tire? Do you know how to change a flat tire? What is the difference between a metal, aluminium and carbon frame on a bike?

Bike shops are eager to share their knowledge; like all businesses some newbies on staff may not have seen or been through it all--but one or another staff member will have.

   

Bike shops and I mean the 5,000 plus just here in the United States are knowledgeable, and with an excellent leader they will be lead by the gift of wisdom....The knack and quest for more knowledge to grow a member and stay current with the technology.

You can buy a bike at a sporting goods store, save a few bucks--but you will NOT and I repeat will NOT get the array and span of knowledge like that offered at a bike shop.