customer service "Down Under"--Bike Shop

"I never write reviews but just had to make an exception for this one because this shop is an absolute gem for cyclists! The prices are fair and service is impeccable. My bicycle was in top condition after a general service. (staff) is knowledgeable, friendly and he genuinely is there to help you with your bicycle needs. I highly recommend this shop and I'm confident you won't regret it."---Google Review of Electric Velocity Cyclery 

The review from above is what businesses love and drool over--it is a customer going out of their way to rant and rave about an experience that they were provided... 

People all over the planet deal with customer service every day. Whether we want to or not we must interact with people--it is the art of communication, some understand it and some don't...But when WE the customer are given above and beyond expectations. I question why can't business do this every single day? Business ethics, I once read a book called business Ethics, there is no such thing. You are who you are at home, work, ball field, cook out, church etc.............Business ethics is just that, ethics.....Being ethical.

This bike shop has over 70 reviews --- 1 review was a one star; sure some friends may be in there, but 72 positive reviews is what I would consider to be an outstanding service business. It takes effort and time to create a review..

Bike shops are fun places to me, they are part of the community and they drive home the passion of the sport....
However you look at, a bike shop sells bikes, but you get more than a bike---you get the the whole package that comes along with a purchase....The experience, knowledge, passion, wisdom and mechanics of a bike.....

Buying a bike at a sporting goods store, that also sells guns, well you may or may not get the whole package....

I am an Evangelist for bike shops, the small business environment....The sheer nuts and bolts of the cycling world are bike shops.

Stop by your local shop and see what I am taking about!