Sunday, June 8, 2014

Customer service works every time


"Excellent customer service and they do a great job every time."

Actual quote from a bike shop on the power of excellent customer service.

They do a great job every time defines the craft of this business. It is not a roller coaster ride, it is consistent every day.

It is not any easy path to be in the zone, but being in it pays of for the customer and for the establishment. 

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