"I [also] gave them the opportunity to up-sell me a couple times and they instead gave me better more affordable options for additions to my bike. This is the least pretentious most comfortable shop I've been into."
Above is an actual review of a bicycle shop. The patron states they could have sold him a more expensive item, instead they saw him as a customer and not a dollar figure. So the shop only sold him what HE needed and not what the store needed to sell to make cash more lucrative.
This is a classic example of grade "A" customer service at its peak--it is what establishments want and earn if they set their values correctly--people business. With that motto, customers will be back; spread the word and bring family and friends. TRUST is earned on day one---that is awesome and that is the craft of not only this shop but thousands more world wide.
Stop by a bicycle shop and feel the aurora they radiate on customer service......
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