People first, being engaged.

"The essence of community, its heart and soul, is the non-monetary exchange of value; things we do and share because we care for others, and for the good of the place.” 
― Dee Hock

"Great place to visit for a new bike, repair or replacement part. Very knowledge and friendly people. I appreciate having a bike shop in my neighborhood."--- review of a bike shop

Bike shops are a living, breathing part of the community....They are engaged on a wide range of individuals, groups and have a social impact on the local community. That is customer service, shops have a core to them that bring out the best in others.

My local shop in Cincinnati, Ohio provided that resource, as well as mine here in Carmel, Indiana.

I truly enjoy they are engaged with neighborhoods, community and the social aspect of helping others.

Thousands of shops exist, they thrive on the concept of people first, profit second....... It is the lost art of customer service at its finest..