"Wife and I went here the other day to buy her a bike. The staff was great and really worked with us to get the right bike for my wife. They even let her test ride it to make sure it was the right bike."
Above is an actual review of a bike shop. I feel this is what separates sports stores vs bike shops. I have shopped around for hundreds of sports items and by far buying a bicycle is the hardest item to get fitted or comfortable for.
Any one can sell a bike and anyone can buy a bike at will--internet, Craigslist, China, Ebay, online bike specialty stores and so on and on. But bike shops are what separate the good from the GREAT in the realm of buying or purchasing a bicycle of any kind. You get the whole package at a bicycle shop--you get a staff that just flat out loves cycling; that is it PERIOD. They don't also carry guns, bows, basketball, baseballs etc.....They love bikes.
So when reading this review you grasp customer service in the cycling world--putting customers first....Seeing them as cyclist and not dollars walking around. Sure that does happen but to a few, and they will not be in business for very long.
Summer is fast approaching, Christmas is 7 months away. Daughter turning 10 and is ready for a big girl bike, boy moving up to MTB....or mother-in-law needs a new cruising bike. Cycling shops are hands on, with passion, knowledge and a zest for people.
Cycling is a people business and shops have a bond with the community--stop in one and see what I am talking about before purchasing a bike where you can also buy a loaf of bread. They sell more than bikes, they are giving an experience....
No comments:
Post a Comment