Sunday, August 10, 2014

If you want bicycle parts go to a bicycle shop----not a auto shop. Customer service!



I find it very humorous, yet so true in today's world---easy and simple, cheap and fast.......I want it NOW!

I will take the easy route, the quickest route---yet, almost always it back fires on us.

Take for example this simple picture above---a van with a hitch and a bike rack....Looks so easy, yet to some it maybe the hardest contraption ever. We think van, hitch lets go to auto shop.....They understand the assembly of this item.

Now lets read the review below and determine why people; customers go to bicycle shops second instead of first.

 Imagine if you will, having a hitch on your vehicle and wanting to put a bike rack on it. Seems to be a simple thing, correct? So I went on down to a local Auto parts shop, bought what I thought I required and you know what? I wasted me money. Although the rack was sturdy. It wiggled like crazy. I did not feel like my bike was safe. And that is very important to me.

Today I walked into Syracuse Bicycle for the very first time. First off it is a full service shop with a great range of products. The staff is friendly and extremely knowledgeable. My fear was how to keep my bike secure. That was taken care of so simply and kindly. I now have a perfect rack for traveling to keep my bike secure.

Thank you Syracuse Bicycle.  Claudette G. via Google Review on Syracuse Bicycle. Syracuse, N.Y. 

Above happens ALLLLLLLLLLLLLLLLLLLLLLLLLLLLL  the time. Why! Because we as customer or DYI weekend warriors feel everything will be fine and I can handle it.

Yes, we can! Yes, I can do it!  I wrote my first book back in 2011, but I did not do it alone. I had an editor, publishing company, another editor, cover designer, proof-reader and the manuscript was reviewed intensively by two writers after I submitted my work. Before the book was completed and ready for release the book had been in the hands of over 20 experts in the filed of publishing.

Nothing is simple and easy......Yes a bike rack and a hitch appear to be easy, simple, yet as the reviewer explained she had to seek out the experts of guidance and knowledge.

So as a consumer why not head up to the store who deals with the accessories we are looking for and eliminate the first costly step. 

Bicycle shops are created and opened for a reason--the owner has the passion and the desire for the sport and is willing to share those with patrons.  

A new seat simple--go to bike shop.
A new derailleur--go to bike shop.
A new bike--go to shop.
Want to get a TT Bike---head up to shop and check them out.
Need a new bell for little Timmy's bike--go to bike shop.

No more juggling around and hitting up different stores for different items---most bike shops carry all the amenities needed for the cycling world--if not they can/will order them in for you.

I am a huge advocate for small business and the passion we find in them.

Next time you need a bike widget or trinket or item---don't go to the quickest, go to the pro's, plus you keep the community environment strong with local small business. 

No comments:

Post a Comment