FREE----what is that???? Everything comes at a cost, but what if the cost was eaten by the business to create a program geared (no pun intended) towards the customer.
We see this all the time with major stores across the U.S.--- Kroger, Marsh, Ford, Jiffy-lube,7-11, Circle K, Firestone and a ton more...
Earning points, double coupons-- the hits just keep coming if you return, you the customer are rewarded.
Well the same thing happens at bicycle shops--spend a few bucks, get something for free.
Items, people love them--but what about good old fashion customer service where people come first before the dollar--small business, like a bike shop are giving out left and right. A huge market as bikes are these days, bicycle shops are booming---but it takes customers to keep the doors open--so why not start and furnish a reward program.
Bike parts are expensive--and this bike shop shows us how customers are being rewarded for returning--but people only return for one reason and one reason only--awesome customer service....
Look at this link and be amazed, as I was.......Bike shops are competitive, but more community minded than a mega store--look and see what all you get...
http://mikesbikes.com/articles/peloton-club-pg1130.htm
No comments:
Post a Comment