Wednesday, August 27, 2014

Bicycle shop---business delivering customer experience over and over....


 "I have bought 5 bikes over the last 7 years from Atlanta Cycling (road bike, race bike, mountain bike, trainer bike, etc). The main reason I have gone back is their level of service. This is a no-nonsense, straight shooting outfit that will give the best possible advice and service to their clients. Highly recommended."--Johann D. via Google review on Atlanta Cycling. Atlanta, GA. 

5 bikes--5 times he returned.

Highly RECOMMEND!!!!!!!!!!!!!!!!!!!!!

This by far is the core of a excellent business, one that customers keep coming back for more--in this case the patron came back 5 times--that is incredible. 

Think about this for a moment- on day one, the first encounter he bought a bike....He was so thrilled with his experience, the service, the bond, he came back 4 more times.

That is a true raving fan of a business, he raved so much he bought 5 bikes.

Bikes shops all over the WORLD are delivering this type of service, one that is so engaging the customer has no other choice but to return, and return over and over....

WOW!!!!!!!!  Impressive little shop, the WOW moment keeps circulating over and over like a broken record. 

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