"The work ethic of the Heavy Metal Bike Shop Employees is stellar. Work Ethic, Integrity, performing a job superbly, having rapport with the customer has almost become extinct in today's society. The price quoted for assembling my bicycle was reasonable and the employee finished assembling the bicycle within the time frame that was quoted."--Review of Heavy Metal Bike Shop--New York, NY
Biking, cycling, commuting, cycle-cross, mountain bikes,bike lanes, evening bike rides, bike groups--these are growing, growing and growing stronger each and every day. We read it in the paper, magazines, hear it on the evening news--People are bicycling more and more...exercise, scenery, commuting, saving gas consumption...The reasons are all over the board, however a old component to cycling is the local bicycle shop...The ones in the community, the ones paying local taxes, the one whom had/has who go to your kids schools, played softball on the same fields, had the same teacher etc......
Customer service is more than just being there, it is being there for the customer and employees....I have seen this over and over with my local bicycle shop. The owner is knee deep into his staff, knee deep with the community, knee deep with his customers and knee deep into his suppliers---
I adore my bicycle shop, I have created new friends, found a new passion in biking again.....
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