A thank you to a bike shop staff.

Customer for LIFE!

"I have to say YOU GUYS ROCK! I brought my new to me Cannondale R200 bike in to see what was going on with the brake cable and to get new cleats and shoes for the pedals. These guys hooked me up on the shoes, and pedals, fixed the brake cable issue and gave it a good look over to make sure there was nothing wrong with the bike all in under an hour! This is not the first time I've gotten great customer service from you guys either. Thanks a lot for the help, advice, and service!!! You got a customer for life!"

Above is an actual review of a bicycle shop.

Customer for life--now that is the payoff of superb customer service.

POWERFUL words to share with a store manager, store clerk and the vision of a store paying off.

WIN! WIN! The pay off; they tell there friends and family all about a bicycle shop.... More customers, more raving fans.

Culture and customer service

We live in a world of what is in it for "me." Customer service is world of you, and when you set the tone of others first, me second you will create a meaningful culture with employees and patrons. Show me a employee you puts customers first and I will show a manager/organization who put employees first.

Bicycle shops have been around for over 100 years, bicycles have been around for hundreds since the beginning. Bicycles and shops resonate a culture of passion and excitement in ones business. Bikes are booming; knowledge, community and bond thrive in this niche market.

I love going to my local shop, I can feel and see first hand at the art of putting customers first, their culture is rich.

Bike shop that understands family.

"After reading some of the reviews about THAT SHOP I thought I should say my two cents worth. I have always found the guys in there very helpful and tolerant especially when it comes to my 2yr daughter who pulls just about everything off the shelves and takes it to the counter. I find the guys laid back which I like, but helpful when I ask for it. I have always found the advice to be honest even when not in their best interests. I would go so far as to say that “Guy” who works there is one of the friendliest and most knowledgeable people I have met in any bike shop. I haven’t bought a bike from these guys as yet, but I will in the future. Their prices on gear and equipment is as good as any of the UK/US sites."

This is an actual review of a bike shop--I think this stands out among others I have read, in that he mentions his little girl. Adults talking to adults is the ideal situation in any purchase, however family is a real key to involvement in any adventure. Bike shops understand they are capturing current riders and future riders as well, they are a part of the local community and they grasp that feature and understand it wholeheartedly. That is the passion bike "enthusiasts" shops understand. That is passion for the job and passion for customers. 

Treat every customer the same; friendly, honest and with a bond all patrons will be back and bring friends too.

Come back again---I WILL. The power of a bike shop.

"I bought my first new bike  and it was a great experience. No pressure just great customer support. I will go back to them for all my bike needs."

As you read the above review did you think about your experience when shopping for an item for the first time? Did you go back or did you never return again. Bicycle shops are tiny compared to the mega giant sporting goods super stores, specializing in every single aspect of the sporting world. However bicycle shops have a "sheen" to them on the customer service side. 

They specialize in bikes, bike equipment and they have the knowledge to provide their customers--new and old. The customer as read above sang from the roof tops with this review that "I WILL BE BACK."

Arnold Schwarzenegger claimed "I'll be back", and sure enough he came back in the Terminator. As  a store owner, salesman, clerk we here promises of I'll be back--but in this review I feel he/she means it. People do not just write reviews to be seen, they write them to be heard and to spread the cheer they received. 

Ethos of a bicycle shop

"The guy (possibly the owner?) in the shop was very nice and seemed very eager to help as customers came in.  He seemed to know what he was talking about."

Above is an actual review on a bike shop-the review was placed in LOVED IT catagory. 

Writing a review takes time and effort, so for one to take the time; sets the bike shops customer service ethos high on the shelf. Every customer is different in the cycling world, however standards for patrons never should change. A carbon fiber frame is as important as a horn to a mom. 

Customer Service from a bike shop.

 "Their staff really know what they are doing! Whatever your budget is, they will work with you to find the right bike that fits what you need. It's nice to deal with an honest, local business who seem to actually care about you before, during and after they sell you a bike. Repairs and service are prompt and they are great at teaching you what you need to know as you take to the road or the trail. I've recommended several friends because I know they won't just get sold, they will be taken care of."

This is an actual review of a bicycle shop that I just found awesome. Bikes are in huge demand, bicycle awareness is at an all time high. Customer service is a subject than I just love--putting others first before the dollar or thousands of dollars. In this review WE see both sides of service that is old hat--prompt and recommend. Recommending a place is the highest honor a business can receive, people are talking about what they experienced and now they want to share it. Awesome! Is your business being talked about????????? If so is it for good or bad?