Proper fitting---Bicycle Shops offering comprehensive service to customers upon purchase...

"Whether you ride on-road or off, pedal casually or competitively; bicycling is most comfortable and efficient when your bike is adjusted to fit your body correctly.  As you age and develop as a cyclist your adjustments and needs may change and require fine-tuning.  Pain or discomfort should not occur when you ride your bike.  If your bike is uncomfortable in any way, please come in any time for a free consultation.

We offer a complete line of professional fitting services, and we have a complete dedicated fitting area in our store.  Our staff is trained to take care of all of your fitting needs.  Whether you are cruising the neighborhood or trying to shave a few seconds off of your time trial, we can increase your level of comfort and performance on your bicycle.  We utilize fitting equipment and fitting tools from the best names in the business, like Fitmaster, Computrainer, LeMond Fitness and FitKit.

Every bike we sell is fit properly.  We give a free Comprehensive Lifetime Bicycle Fitting (normally $250-$300) to every customer that purchases a complete road, cyclocross or triathlon bike from us.  We also provide free installation of any fitting related parts (handlebar, saddle, handlebar stem, seatpost) that you may want or need to change to get your fit perfect.  It's our way of making sure that our customers get the most from their cycling experience."   NR Bike Shop on Proper fitting and what they offer with purchase. 

Who needs a bike fit?  

Anyone who plans to spend any length of time riding a bicycle will benefit greatly from a professional bike fit. A proper fit can:

• Improve overall rider comfort
• Help prevent cycling-induced repetitive stress injuries
• Reduce or eliminate back, knee, neck and wrist pain
• Reduce or eliminate “hot foot”
• Reduce or eliminate saddle discomfort and genital numbness
• Reduce or eliminate numbness in the hands and fingers
• Reduce rider fatigue

A good fit can also improve riding performance, because it allows the rider to use multiple muscle groups in the most effective and efficient manner.  Via Aaron H. -- The Bike Gallery

Bicycle shops across the land and the world for that matter are creating customer engagement through properly  fitting people with bikes--no longer do they go by height and weight alone--comprehensive details go into a fitting; age, arm length, leg length, seat adjustment and the list goes on and on.

Buying a bike is easy--hit up any store that sells them and off you go.

However if you want to ride with comfort then follow the reasons above and get a proper fitting...A bike shop can and will deliver a first class fitting, and trust me it is well worth it...Don't just ride, ride with comfort, the ride will be that much more enjoyable. 

There is more to a bike shop than just bikes, seats and accessories---the most important is getting fitted for a bike that meets and exceeds your physical abilities. 

One bad review---17 five stars, customer service should thrive all the time...

"Seriously? Just like how hells kitchen goes to restaurants and does make-overs I wish he'd stop here and does a serioussss make-over to this shop. Has a lot of NICE bikes but the customer server SUCKS! I walked in for about 10minutes looking at these beautiful bikes and NO one helped me out. So I thought to myself maybe it's best I go up to them and ask for help. I went up to one of the guys and asked for help instead of helping me out he was way too busy eating his food so he just kept talking with his mouth full of food haha and pointed fingers of which way to go. How does a kid get a job like that? so far I've checked out about 6 bike places and honestly this IS THE WORSE. don't waste your time unless you already know about bikes and know which bike you want 
to buy."

The above is an actual quote of a bicycle shop--you can just feel the anger in the tone it is written and in the grammar, plus miss spelled words.

However, I understand their pain and the frustration--who is to blame???? Well it is all starts at the top, what is felt there rolls down hill and gains speed after speed until a customer has to deal with it, as this one did.

Three sentences stand out--

The bike shop is nice, but service is horrible. 
No one helped me out.
Eating food and pointing.

Okay obviously as stated this is a young kid--which I am all for in today's  environment, at least he has a job--AWESOME. So lets look beyond the review and see how we can change this shop into customers first.

1. Train young employees on the mission of the bike shop---people first.
2. Educate ALL employees that it is okay to eat at the counter-top, but when a customer comes in, stand up and hit the floor.
3. NO POINTING--my mom taught me that at age 10, and is still valid today..Rude. Get up and walk with them.
4. Give people what you want to mirror--be a reflection of you. If you want excellent service, then give it back.

"All I can see is that the service is great. Had a flat, and I was in and out in ten minutes. Have been back for service several times and they have always been accommodating and professional. Highly recommend."

Above is a review from the same bicycle shop--and it has 17 more similar reviews with the same tone. 


The two reviews are the complete opposite----As a small business owner, and any business for that matter we have one shot, one chance to give excellent service to new customers--it is our time to shine and put into motion all the tools we were given by the owners to exceed customers expectations and hook them, reel them in, to create a thriving interaction with them.

However, shouldn't we be doing this all the time?--I know my bike shop does, my dentist does, my daughters school--all say hi, shake hands, give off a electric zap to me. I feel the passion.....Even my local butcher radiates with passion--

Remember one bad spell does not reflect the persona of the business--two or three, then YES!

Great review of a bike shop--customer a part of the community.

"What is a community bike shop? A few years ago I was introduced to a new-to-me bike shop in town. I knew that they existed but never took the time to stop in and check ‘em out. I had been a cowbell-ringing fan of cyclocross for 5 years when I heard that BCS offered free clinics and welcomed newbies, so I figured it time to ‘suck it up buttercup’ and get out there! I joined the CX team and slowly began to become part of the community I had watched from behind the course tape. I gained enough skills to participate in a few races that season and found a new sport that I love, thanks to the BCS community. Over the months that followed I became a friend of the shop. I met for rides leaving from there; if my roommate was going to buy parts I asked to come along; if it was bike related BCS was now my first thought. And the shop really shone one evening when I stopped by, in tears because my beloved TT bike, “Greased Lightning,” had been stolen only hours before. The staff was a wealth of support and information on how to deal with a bike theft (craigslist posting, notifying pawn shops, renter’s insurance, hugs etc.) I left the shop feeling very comforted. If that wasn’t enough, they posted on Facebook (my favorite means of communication) they had found the perfect ‘Szabo size’ bike for me. About a week later I was fitted and back out on the road with “Danny Zuko” and a new-found spirit for the cycling community. No matter what I’m doing, if I’m near the shop I make it a point to ‘stop by’. Sometimes it’s to make a valid purchase, other times it’s literally in one door saying “hi” and out the other waving good-bye. They’ve welcomed my silly gregariousness, engaged in my shenanigans, and entertained my desire to ride with guts and grace. They themselves reciprocated the fun by facilitating “Steve Austin” – a cyclocross bike a ‘secret admirer’ bestowed upon me. It doesn’t seem to matter that I can only lead the back, or that I lack the skills to bunny hop, or that my pocketbook isn’t the thickest in Boulder County. BCS always makes me feel like I’m the richest customer. Enjoy the ride!"  Jen S. via Google Review of Boulder Cycle Sport----Boulder, CO. 


WOW!!!! That is one heck of a review of a bicycle shop--this is what I have been talking about for years. All you have to do is stop by one and see what all the commotion is about. The reviewer is one of millions who have gained a friend or two and in this case a whole group.

This review is powerful. It states the obvious, in all successful businesses--engaging with customers....Putting people and their needs first and the shop second. It resonates well with me, it tells the tale, the true story of why small business is so lucrative and many seek out what is so appealing. 

Bike shops, 5000 plus strong and growing across the U.S.A and the world for that matter--I watched nearly all of the Tour De France, but years ago I had no interest. Stopping in on my local bicycle shop sparked a passion for bikes--for the wisdom they provided me, my daughter and my wife was off the charts--they created a biker from the ground up.....

As I looked this shop up, what stood out was there were 47 reviews--47, awesome!---that means they are providing customers with exceptional service and customers are coming back for more--repeating this cycle over and over, bringing their friends as well.

Advertising dollars well spent---socializing, speaking, engaging with customers is the best bank for the buck. 

Community involvement --- Bike Shop getting others involved.

"Knowledgeable and helpful, they will help you out with what is best for you instead of trying to sell you the most expensive thing! Also have group rides that leave from the store - great place for cyclists to meet other cyclists and to join the bike community."  Unknown Reviewer via Google Review of The Bicycle Shop.  Baton Rouge, LA.


Community---a feeling of fellowship with others, as a result of sharing common attitudes, interests, and goals.


Bike shops are booming across the world--community involvement is an epicenter of any business that is thriving...Show me a business that is doing well and I will show you a business that is involved with the local community.

Bike shops are gathering more and more people willing and able to hit the evening rides and forging friendships---which is leading to 24 hour rides for cancer, rides for diabetes, rides for fallen soldiers and so on.

Local businesses are not just looking at money first concept, they are outreaching to local members, creating new members to benefit communities through charity rides and benefits.

My local bicycle shop on Tuesday and Thursdays has evening rides exceeding 200 riders.

I'LL be back! Customer service at its best. Bike shop creates loyalty.

"Excellent staff and service. Smaller shop (vs local competitors) but that's it's main advantage. More than likely, the day you visit the owner will be on site. Prices are competitive and the staff is very knowledgeable and helpful. You're not just another 'quick sale' to this business like other larger retailers. Definitely will be a returning customer."--Google user via Google Reviews on Marty's Bike Shop---Stow, Ohio


Lets look at this review of a bicycle shop. Very typical of bike shops across the world. The message is well received if I was looking for a bike shop in Akron, Ohio area. The message is received as this to me.

1. Owner of the business is present. 
2. Small, yet cozy...Easy to get around.
3. Prices are equal to those with the same niche.
4. Staff is full of wisdom.

Okay those can be found all over the place--but what separates this from others is the following two.

NO QUICK SALE----I see this as people first, business second.....That is a huge component.

WILL RETURN---BINGO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Will return is the highest compliment any business can receive, it is of the highest quality and why people go into business in the first place.They are so passionate about a product that they want the world to enjoy their passion and are willing to give that niche to the public.....Of course it comes with a price, that being said they are selling trinkets, in this case bikes and accessories. 

I can feel the nucleus of the business through the reviewers voice on paper. 

Any business; small, large can see first hand that bike shops across the country and the world are connecting with patrons on a personal level--shops are seeing people as people and not a dollar bill. Yes, we must generate money, I get that. But, people first, patrons first, sharing knowledge creates loyal customers as noted above.

A turn style operation is one with a vast interest in people--people come in, people buy, people return.

WOW!!!!

10 reasons to bike, from a bike shop---

Biking is a movement that is spanning the globe---sitting here watching the Tour De France and seeing the passion of the fans is so welcoming and awe inspiring to see.

Kids, parents, grandmas, grandpas, couples the list goes on and on as to the reason people bike--

So I found this link,  10 reasons why you should bike instead of drive a car--

http://www.trekstorewashington.com/articles/top-10-reasons-to-bike-instead-of-driving-pg453.htm

A bike shop in Washington state posted this--pretty neat and true list if you ask me.

My favorite one is you can cancel your gym membership...So true, out and about town, seeing and enjoying local scenery is justification enough to buy a bike and hit the road...

Which reason is your favorite?

Create or let me know why you ride--fun, physical activity, shopping, commute---the list goes on.

Monkey see, monkey do is not on the list--but when I hit the road, my daughter fell in love with it--then my wife as well..

Some days when I am at work they go on 10 miles jaunts--very cool to see a 10 year old loving the sheer enjoyment of her bike and being out in nature..She does still love her games, but glad softball, swimming, horse ridding and biking are present in her life---so is reading..

Bike shop creates customer who drives by two others to hit theirs up--customer service at its finest.

"I started riding a year ago. I came into the shop a total newbie to the sport. The staff has taught me a ton of stuff about riding and has taken the time to show me things about my bike that I never knew. I drive by 2 other bike shops to get here."  Eric G via Google review of Reser Bicycle Outfitters---- Covington, Ky

I thoroughly enjoy and appreciate reading reviews like the one above--time after time I hear the same thing over and over--I am new to the sport and I thank a bicycle shop.

46 million people or so just in the United States will hit the roads on two wheels this year--WOW!!!!, very impressive. But, what is truly impressive is newbies like the one above who just don't ride a bike, they are engaged with the local community bicycle shop.

People of all ages can ride bikes--very low impact sport, plus you don't have to be fast, muscular, thin or a tri-athlete to enjoy just cruising around town.

I am a advocate for local farmers market, local barber shops--for they effect our local community more so than a mega store---money stays within the local market--so bicycle shops are no different.

Often we here too expensive, too fancy, too flashy--hog wash, bicycle shops have been a part of local cities, suburbs for years and growing even stronger with the wave of bicycle education and knowledge growing off the charts. 

There are 5,000 plus bicycle shops in the US alone, more and more are popping up every week, sometimes daily. On the flip side, some are shutting down. I can't lie to you--But they are not shutting down because of lack of business, they are shutting down due to change--people are demanding excellent customer service, excellent customer interaction and superior knowledge of a business that comes with forging a friendship and a bond with a shop.

Think of your barber--mine was Hugh, way back in the day---his business was booming, his old school style of haircuts for men and boys was sought after and he was racking up the bucks--but I really enjoyed going there in middle school and high school. He knew my name, knew my school, knew my buddies and would give a high quality hair cut with awesome conversation -- plus they always had the Reds game on or any game for that matter on the radio all year around--it was a fun place to get my hair cut--nothing fancy about the place, but 5 barbers were always there waiting to take on the next flat top, buzz ,fade or a neat trim and shave....The item that stood out was they were always staffed, and I mean always--I would walk in and barbers unoccupied were in the chairs talking and engaging others getting their haircut,  then they got up and said "Jim" you are next--come on over. With that they would proceed with the cut with perfection--and I would walk out with a ALL American feel and style--Grandpa was always proud of those haircuts. 

We can learn a ton from a old school barber, and I know that is what people are searching for with customer service--we can get a bike anywhere; Craigslist, E-Bay, Amazon etc......But nothing else comes with it, just a receipt of the transaction--

So the next time little Timmy needs a bell for the bike--go to the local bicycle shop---Grandma needs a basket, go to the bicycle shop. Need to purchase a bike, well--hit up your local bicycle shop and see what I and millions are talking about--forge a relationship and see for yourself. You will be happy with your choice. 

Dreams do come true--bike shop guided me.

"A "real" bike shop is more interested in understanding your dreams than yakking about their own recent accomplishments.--Chain Reaction Bicycles 

A dream is just that, a dream until you set in motion goals to achieve that mission.

In May of 2012 I walked into a bicycle shop having not been on a bike in over 20 years--what happened next was little steps being created for me to ride a bicycle from Indiana to Florida.

I have seen first had what superior customer interaction  creates, it creates customer loyalty. I went in and then one week later I was back again, then again, then over and over I kept coming back.

The staff had know idea as to what I had in mine, all they knew was I was beginning to ride a bike--from there they asked questions..Getting to understand what my vision was.

From there they led me from a newbie to cyclist in less than 30 days---I was heading up to the shop all the time....

A friendship was created on day one and that was a 1 1/2 years ago. Still to this day that bond is solid. 

My dream came true because of WISDOM they provided and I found myself in Orlando in less than 150 days.....

I will travel 2.5 hours for outstanding customer service....Bike Shop!

"I wanted to thank Mike's Bikes for their outstanding customer service! I purchased a road bike in Sausalito in September, and I have traveled the 2.5 hours from my home to your Berkeley location for additional purchases and to attend a Wednesday clinic. The guys in Berkeley make me feel right at home and offer great advice and support. They have a great way about offering advice without being condescending - to this cycling newbie. Everyone I have spoken with at Mike's Bikes has been great, but I would especially like to acknowledge Ian, Jonas and Kevin for their kind support. Thanks!" 

- Tracy B Review via Yelp on Mike's Bikes

Going out of their way to hit your business up is a true testimony as to why you are in business---people come first. The above review nails it to a T. This bike shop offers more than bikes, it offers clinics--giving a little more.

Now I am a huge advocate for service; having overseen major events such as Super Bowl and Indianapolis 500--but it is the little things that are given that touch customers differently....In this case it was advice that she received, that she found all inspiring. Therefore creating a customer to return.

New business is hard to find experts say. However, over and over I keep reading about reviews of patrons walking into shops and receiving top notch courtesy. Thus creating a new customer on the spot--yes, I have read negative reviews as well, I can't lie....But the good, positive truly outweigh the bad.

Stop by your local bicycle shop this weekend and see what I am talking about, and let me know how your experience went...I know for a fact it will go well. Cycling is BOOOOMING right now, as well at commuter bikes and Mountain Bikes...

Like our customer states, she traveled 2.5 hours to attend a seminar--AWESOME!

This store, this shop is doing what so many small businesses create--they create a customer experience.....

New bike shop --- OPEN 7 days a week, 24 hours a day--impacting the community.

This sign is so funny to look at--neon, that is on during the day then a hanging tassel is pulled and the light goes out the minute the store is closed.

But is it really closed??????  What goes on from 5-9 overnight is what really determines a persons true character, true passion for life--family, friends, reading books, volunteering, going to church etc...

So the next time you look at a open sign ask yourself what transpires after the store is closed---do they connect with the community, sponsor a youth baseball, soccer, football team??? Are they delivering more than just open for business, or are they open 24 hours touching and reaching out to connect with the local community.

This link below is of a new bicycle shop that opened up last week--their passion is off the charts for the cycling industry...What reeled me in was what they were doing for a local program called Kids-in-Need......

Look at the paragraph where they state they are closed on a particular day and see what they do if need be. Customer service at its finest, truly a business with local involvement and gaining speed..

http://www.cheboygannews.com/article/20140718/News/140719198


After reading this link, I believe the open sign should read OPEN 24 HOURS--7 days a week. Yes they are connecting with customers and patrons all the time.

Go the EXTRA mile in customer service---create a returning customer.

"My little girl's cheap pink bike had a broken brake lever, so I took it here for repair, somewhat concerned that they'd scorn a trashy bike like this. The repair guy said he didn't have that part in stock, but he pointed out the number on the bike I could call to get a free replacement part sent to me. I was like, "Really?" But I called the number and it was true, and the part's on its way. Then he showed me how I could fix it myself when the part arrived. This helpful advice was all free! He also tightened the chain for free. I'll be sure to use this shop for future repairs and purchases. I hope they eventually charge me for something, since I want to support this very helpful shop."


FREE----okay, it was not free....Nothing and I mean nothing is for free; but the way I see it the leader of this store, owner, the boss, senior management gave this employee FREE reign to give customers free advice. Which in return created a new customer, which created this awesome review of a business, explaining the core of the business--PEOPLE. 

The customer states that I hope they charge me for something--well when you return to purchase a new bike, helmet then they will charge you for it.....Giving a little keen advice goes a long way in creating trust with the business and the customer....Why do you think airlines give away peanuts and pretzels--it is not for free, but a comfort item. It is built into the bill of the ticket, or the bag fee.

In this case a FREE moment will create a future purchase, which will create a chitter chatter among their friends.

Bike shops have been around for years, why is that???.......They put people first and create a positive engagement....

A small business is very niche oriented, how ever giving customer more than they bargain for is also applicable to big business as well..Connect with them, engage with them, walk the line with them, and be there for them....ALL small little steps that separate the fly by nights to the stable ones.

Beer, Coffee and Bikes---offering customers more!

"Fantastic food, coffee, and beer wrapped into a bike shop. One of our buddies told us we needed to check it while we were in Denver and it blew our doors off. Cool place, great vibe."  MTB C via Google Review on Denver Bicycle Cafe


A recommendation comes to fruition--better than an ad in the paper or magazine.... Being different stands out among the crowd---but just not coffee, beer or cafe style....BIKE shop as well--very cool concept, connecting with so many customers and still clinging to the theme of cycles.

"Great place for bikers! Pump up your tires and have great coffee!!!"-- A.T. via Google Reviews of Denver Bicycle Shop

"I brought my bike it to have the rear caliper serviced. I had the parts and was unable to do it myself because the seal that was bad was missing. They did they best they could with what I gave them but couldn't replace that seal. At that point I was a little disappointed. I wanted them to find the solution. They then attempted to do a final bleed and could not get the system to hold pressure. They then contacted the manufacturer and negotiated replacing my entire hydraulic brake setup under warranty (outside of warranty) due to a defect. They still have my bike, waiting on the new system, I'm sure they'll do a fine job as they have already proven to be thorough. They have exceeded my expectations and will be getting repeat business and referrals based on this experience. They really came through for me." J.G. via Google reviews of Denver Bicycle Shop

All three reviews brings into the idea of giving more to customers, instead being one minded...This works for some business but not well for others. All three reviews come from customers seeking a different service the shop provides---coffee shop, beer and bicycling. One can bring in new customers and can generate more chit chat around town.

Very cool concept that seems to electrify new and existing customers to come in for more, or walk in for the first time.

I am a huge bicycle shop fan, as a matter of fact I stopped by my local one today--it just blows me away that I stop up there without buying anything, I just walk in and they all say hello---shake hands, ask how my wife is,my daughter is, how is work going? etc.......I ask them how business is, we talk about new bikes out, talk about the community and I always learn what is going on around town with cycling--they just had RAIN--race across Indiana--very cool, 1300 riders involved.....Bikes and shop I just love it. 

Loyal customer vs Satisfied customer ---Bike Shop

The above chart is what the talk on the street (no pun intended) is about when speaking on the topic of customer service....

Are you creating loyal or satisfied customers?

Molding a loyal customer takes a few more steps to create that edge, to create a wholesome and loyal customer.....

A loyal customer is not just satisfied, but they keep coming back for more--you are creating an addiction, you are creating more than a need--you have created a want..

I want to do business with you--I want to give my money to you because there is more to it than I need, I want that little more effort, little more charisma, little more honesty, little more attention to detail, little more passion for customers and a thriving business.

The chart does not lie--it is the tone that all are searching for....But to create a flow like above we have to do more than a handshake, free wi-fi, free peanuts, hot coffee.....We have to interact with the customer.

Birthday cards,thank you cards, calling them, sending a follow up email, calling them on one year anniversary.....No phoniness, but pure customer appreciation and not just one day but all 365 days.

"Love, love, love, love! A friend gave me a bike. I took it to Bike Stop to get a tune-up. Then I went back multiple times to buy accessories. They gave honest opinions about the products, even selling me less expensive items b/c they knew I didn't need the high end stuff. Yes, some of the accessories I could buy online for slightly cheaper, but the Bike Stop guys install them and explain how they work. They are all friendly and laid-back, which should not be mistaken for uncaring. When they're not busy, they are always willing to give advice on bike safety and any other general biking questions I have, since I've only been biking for a year. I will definitely continue to shop here!" Beth R---Bike Shop Astoria New York, via Google reviews.

The above review is how customer loyalty is created--it exemplifies the epicenter of the business--people first, which creates customer loyalty...

Bike shops across the world exemplify this concept day in and day out....Bikes have been around for a long, long time and are growing faster and faster with the times..

Her review nails why people still buy locally, they are engaged by the staff--they feel welcomed, and she will go out of her way, pay a little more to feel the zest of the Bike Shop.

Customer service---repeat it all the time--not when you feel like it.

"Normally, an awesome store. Would rate 5/5 But I just called this the bike factory asking how much a repair or replacement derailleur costs after briefly explaining my situation. He said "I don't know. Inexpensive, but I gotta run."---Via Google review of a bike shop.


HELLO!!!!!!!!


This is customer service 101--this is what we learned back in our basic training, back in our "A" school, what we learn in seminars, meetings, and on our initial training day.

We never rush a phone call--customers go out of their way to call and ask questions it is a sign that they are willing to do business with us and in this case sounds like repeat business.

Why is it the employee had to run? Under staffed for the day, poor planning or frankly did he just not care? We will never know the answer--unless the customer came in and had a shoot out with the staff like the Alamo--but I doubt that happened..He just wrote a negative review of a place he normally speaks highly of. 

CRO---Chief Repeating Officer is a position that is not yet created, but it should be. Repeating the same service day in and day out, talking to customers the same day in and day out--being there for them day in and day out, (during normal business hours of course) But be the same no high and no low--the bar has got to be set at an effective level at all times and repeat the motions in a positive/fulfilling manner every single day. 

I am very surprised that a customer who seems pleased with this business took the time to write a negative review--I know we all have the right to voice our opinion--but taking into consideration they seem to like this shop--why is it they wrote it up??

I will tell you why--they treated him like dirt on the phone and that is it--had he been there in person it probably would have transpired a little differently.

The moral of the story is this--whether in person or on the phone, in an email, Skype, Facebook; we have got to treat our customers with the same respect they expect from us at ALL times, not just when we feel like it. 

Did the customer come back?  I would, you never know if it was a young college kid, part-time summer help or the mailman who had to assist while others were helping other customers. If you are happy with a business don't let one little hiccup ruin your opinion of a business, now if it happens again--absolutely stop going--for there will be long line behind you departing as well.

I love bike shops and the niche they have, for small business is alive and well in the world....

5/5 he states---well now he can give it a 4/5 which is still a awesome score if you ask me.

Knowledge, Business and Abraham Lincoln....Be on top of your game at all times---learn and learn.

"Great place to keep your bike in good shape,get advice on accessories or places to ride. Knowledgeable staff and quick turn around on repairs."---Robert S. via Google Reviews on Allspeed Cyclery & Snow, Portland ME.

Knowledge----facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject.

I thoroughly enjoy these types of reviews on businesses---they hit on a key element on why they are successful and why they bond with customers..The fine art of studying, research and awareness of their products.

The picture above is of cycle that is apparent at this bicycle shop, it is the craft of gaining knowledge, retaining the knowledge, sharing the knowledge and learning more knowledge----it keeps going like a figure 8---it never stops. Equipment, accessories, frames, helmets, customers etc.....all change.

But change is good, it keeps you on top of your A game--if not you will be a B+ then a B then a B-....WE as a thriving business don't want to slip into a vortex and scramble to get out of it because we were too lazy to stay abreast of news effecting our department or customers.

Read, go to seminars, take a on-line course, attend meetings, clubs, community events and watch this cycle continue and continue which can/will lead to more customers which leads to more money.

Here I am watching the Tour De France and I just learned about how an accident was preventable--I know I don't know it all--plus know it alls fail to learn...They cap themselves, so don't be a capper(no such word--invented it)

So as the weekend starts--what are you going to learn this weekend that you can apply to your business?

I was at the Abraham Lincoln museum in Springfield, Illinois today with my daughter---3 hour road trip...Listened to 1/2 a audio book there yesterday and back today.

Great trip with her--and we learned about the importance of never giving up on a dream--he didn't...To see the timeline of his failures and accomplishments was quit impressive---he stood his ground through his passion for being thoroughly educated on his chosen topic--PEOPLE...

The bike shop and negative reviews---Rude and argumentative employee???

"The owner could teach you how not to run a business......he was rude and condescending while I was being nice and friendly. It is obvious he does not need the money but instead he needs a place where he could vent with his bad personality." L.A. via Google review on a bike shop


The bike shop name was left blank for the reason I did not want to "CALL OUT" the shop for the reason of I have never been there before--so I can't report first hand on why this was posted. 

However, what I can do is look at all 7 reviews of this establishment and make a judgement call or create my own hypothesis on this business.

#1   Seven reviews on this shop and four gave this a one star.
#2   Two reviewers gave this business a two star.
#3   One gave this a place a five star.
#4    That is an average of 2.6 out of a five star rating.


Now looking deeper into all the reviews key words jumped out.

Rude
Condescending
Argumentative
Bad
Mystery
Di** --  action word or sentence enhancer.....You know the rest.

This is a bicycle shop--opened to the public, seeking to improve the world of cycling, improving the local community through their knowledge. Yet, only one reviewer gave it a 5 star...Yet the reviewer said nothing about the bicycle shop--they defended the business and bad mouthed all the other reviewers..

The question is, would you shop here based on seeing this?
Can you make up your own conclusion on this establishment based on these?

I have been to New York over ten times, the first time was an eye opener--I thought they all were rude, no hospitality at all. But at the end of the trip I realized I was taking them way too seriously, they were just up front and honest....No blah, blah, blah--straight and to the point.

I would love to visit this bike shop first hand and get and idea of what transpires there--in the one review they stated "I can't believe they have been in business for this many years".

Years--the doors are open--business is good.....But rudeness, argumentative and the sentence enhancer as stated above are not positive reviews.

I can make a excellent call and say if I do go in, be prepared to handle rudeness, or just plain straight forwardness. Honesty, blunt can be taken as rude....yes a little more care on the tone of the voice can go a long way is loud--but I would not judge the shop without going in first to see what all the commotion is all about.

Look at it from this angle--open for years.....Could this be underground negative reviews created on purpose through a pipeline of jealousy? You chew on that thought.

So the next time you go shopping, to a restaurant, to a movie etc.....Look over the reviews, but look deep into the statements and you will be prepared for what transpires next positive or negative.

Bike shops--all 5,000 plus in the USA are alive and well and thriving for good reasons...Bike movement is growing and growing--competition is fierce and location is crucial. But, like any business we have to separate the good from the bad and reviews can do that--but word of mouth is still the best vibe on the streets. Not all reviews reflect the establishment, so judge for yourself.

Business takes on a new challenge--customer service.

  "Excellent Bike Shop!! One of the Best!! They completed a difficult repair on my Trek Madone and they don't even sell Trek! They persisted and got it right and my bike never ran better. Kudos to them and their excellent service staff, especially Doug. I also had the opportunity to ride with them on their morning rides at 7:30 am. WOW! What a great experience. They have an A++ group that really flies and have no attitude and really seem to want to help you to improve. Great shop, great people, great experience. I can't say enough good things about this shop." Jonathan S. via Google review on Fat Frogs Bike Shop--Virginia Beach, VA


Okay so here is a niche of a business--understanding and working on equipment that they don't even carry. WOW!!! Now that is impressive, but not really. To the average business it is, but to the top notch it isn't.

This is how they separate themselves from the competition and so can you--kinda like changing the oil in a BMW vs a Toyota. Take the step to challenge yourself, your employees and staff to do a little more and watch your customer list grow. 

It always drives me nuts to go to an establishment and their reply is "we can't do that". Well why not, "we aren't trained on handling that, well why not????

Money is usually the factor, which I totally understand..Plus if less than 1% of customers are demanding that, then being honest always works best--but if it is a small change, then change it.....Mundane and lethargic is no way to run or work around a business--zombie apocalypse is far from where you want to be--liven it up a bit, take a step out of the comfort zone and learn a trade to offer customers--but do your research, and take the leap as the FROG did..

A small business like the bike shop above is no different than any other store offering a service--just separate yourself from them--give an A++ like the reviewer stated, give a little more, little more effort and capture a new audience and run with it and soar.

The cool aspect of the review is that the shop could have said "NO"--but they didn't, they took the challenge and nailed it. Creating a new customer, new morning rider and a billboard for this establishment. Money can't buy that type of service or interaction---it all started with the owner explaining to the staff; we will take on all bikes, makes and models--very cool.

Bike shop creates a loyal customer.

"I made a huge mistake buying a bike two sizes too big...because it was the last 2012 model and 20% off. After riding the lake trails, talking with friends and one sever shoulder injury later...I realized my mistake. The guys up at Bike One OKC, were extremely understanding and gracious. They let me trade the old bike in for full credit toward the correct sized mountain bike, which they expertly fitted my too. I paid extra and upgraded to the Superfly 100 elite. I cannot say enough how impressed I am, this bike shop was willing to do whatever it took to fix my situation. They now have a customer for life and I will recommend them to all my friends and family. Thanks Bike One!!"--- Andrew F. review via Google on Bike One--Oklahoma City, Oklahoma 


I am all for saving money--as the reviewer above did on an older model bicycle. 20% off that is a impressive savings considering the price of a new quality bike of any kind. Eyes as big a watermelons is how I would see this customer--here a bike they want is reduced and on an instinct they grabbed it and off they went not realizing the bike was way too big.

Now this is where the good are separated by the GREAT--The shop took upon themselves to take the bike back as a full credit and apply those dollars towards a bike that actually fit the customer--and a proper fitting was conducted. #1 rule in biking is making sure the bike fits your height and no pressure put on knees, shoulder(as noted), butt, wrists, elbows etc....

First off a customer walked in and walked out with a item--second the customer realized they made a mistake, buying on a whim and not thinking about the science behind a quality fitting. Third customer comes back and honestly explains what transpired and WHAMMMMMMMO! this is where true customer service, people first concept kicks in. The shop takes the bike back, creates a new purchase and makes a customer for life through good old fashion customer service.

The payoff, did the customer tell their friends? I will say yes, did they write a review? The answer again is yes. They are on the roof tops telling the world what took place.....

Now this is a bike shop in Oklahoma, and a small business at that. But the message is clear and conscience. Put people before dollars and watch the dollars come back on the back end---it is a awesome cycle to be a part of--do it over, over and over again. 5,000 plus bike shops in the US and growing, but customer service is still alive and well all over--and this review nails what creating that experience can do for you and your business.

Ride my bicycle, ride it again--that is all I wanted to do.

"I want to ride my bicycle bicycle bicycle; I want to ride my bicycle; I want to ride my bike; I want to ride my bicycle; I want to ride it where I like...; I don't believe in Peter Pan, Frankenstein or Superman; All I wanna do is bicycle, bicycle, bicycle..."
Freddie Mercury~ Queen 

While I was out hitting the pavement preparing for my first century ride of a life time, all I could think about was going out and getting in my miles--during work that is all I though about, eating dinner, watching a movie--all I could think about was riding my road bike and preparing for my journey to Florida.....

My local bicycle shop said hit the road, hit the road, and when you want to stop keep going--drink water, refuel with proper nutrition and hit the road again--do it again and again--keep going October will be here soon--You have got too effectively push yourself to do more--and more I did.

In 5 months I went from zero miles to 1400 miles logged in the books(all training)--my wife, my kid, my parents, my friends, my co-workers thought I was crazy pushing this hard....But I was smart, I started off slow--2 miles on my first day ever riding a bike in 20 years(Bike shop told me do 2 miles) so I did. Next day on their advise I did 3, then on to 5, then on to 10 then to 10 then to 10 then to 12, then to 12, then to 8, then to 15, then to 10, then to 17, then to 12, then to 15, then to 20----and that is how the local bicycle shop trained me to do my training...

Like a roller coaster; high, low, low,low, high, low, add, low, add, high, low, add , low, high, add---and that is how I built up to do my first century ride in less than  60 days......

I could not have asked for a better customer driven store than my bicycle shop--they were behind me all the way as a newbie(no clue I was riding to Florida) they were helping me build muscle, endurance and a passion for a new sport---I was all IN because they made me feel like I could achieve anything--awesome cheerleaders.