Tuesday, September 30, 2014

Bicycle shop------Book on customer service, loyal customer and a true story....



Two years ago this month I rode a bicycle from Carmel, Indiana to Orlando, Florida.

I rode down there for cancer, addictions, suicide and literacy.

150 days before my journey was to transpire I had to find out what all goes into riding a bicycle--I mean more than 1 mile up to get ice-cream.

I forged a relationship with a bicycle shop--a relationship so powerful that I had to write a book about the art and craft of customer service---

I have been in the customer service for years--but this time I was the customer receiving the gift of wisdom from a small business that delivered a epic trek.

This book is full of 10 ingredients that a bicycle shop here in Indiana delivered to me--but what I found out was they delver this zest to all their customers, day in and day out.

As a researched this book I found other bicycle shops around the US and the globe share the same passion for a business.

A thriving business puts people first, money second---this motto really is the foundation for generating a powerful and epic customer interaction and generating a customer for life.

There are nearly 5,000 bicycle shops in the US -- 

Bicycling is booooooooming across the globe. People are demanding first rate customer service and in this book you will read my true story about how a bicycle shop here in the Midwest delivered first-rate service every single time I went there.

I happy to announce the book is up for-sale--


More important, I am thrilled to share how a bicycle shop; a small. tiny store delivered service of epic proportion so well that I had to write a book about their quality of service.

I am a evangelist for customer service, so I wrote a book about it. 

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